Returns, Refunds, Change of Mind, Cancellations & Exchanges

COOLING OFF PERIOD

Standard (not customised), Custom, Personalised & Made-to-Order items 

Please ensure you select your items carefully before purchasing.

Returns, exchanges, cancellations or change of mind after purchasing will not be provided on custom-made, personalised or made-to-order products. 

Rush order payments are non-refundable as we commence on your order as soon as it is received.

Any returns agreed to or warranted will be credited back to the same card used for the initial transaction.

FINAL SALE POLICY

Please choose carefully. We do not offer returns, exchanges, or refunds for change of mind, incorrect colour or size selection, or if you simply no longer want the item. All sales are final.

  • Seconds Products: All items sold as "Seconds" are final. These items are sold with known minor imperfections or flaws as described in the product listing. No refunds, returns, or exchanges are available for Seconds products under any circumstances.

DEFECTIVE OR DAMAGED ITEMS

For all standard products, we take quality seriously. If you receive a product (excluding Seconds) that is damaged or functionally defective, we provide a structured review process:

  • Photo Evidence & Reporting: You must notify us of any defects within 48 hours of delivery. You are required to provide clear photographic evidence of the damage or fault via email (hello@bellandbeau.com.au).

  • Case-by-Case Review: All claims are reviewed individually. Once our team has verified the defect, we will move forward with the return process at our expense.

  • Pre-Paid Shipping Labels: For verified defective products, we will supply a pre-paid shipping label via email. We do not offer reimbursement for labels purchased independently by the customer.

  • 3-Day Return Window: Once the pre-paid label has been sent to your email, the product must be lodged with Australia Post and posted back to us within 3 business days. If the item is not scanned by the carrier within this window, the return authorisation will be voided.

  • Instructions: Detailed instructions on how to use your label and package the item will be provided in the authorisation email.

RETURNS, EXCHANGES & CHANGE OF MIND

CUSTOM OR PERSONALISED ITEMS

Returns, Exchanges & change of mind is not available on customised, personalised or made-to-order items.

STANDARD: NON-CUSTOM ITEMS

Returns & Exchanges are only available for standard already made items (without personalisation or customisation).

Change of mind of mind is also not allowed on standard: non-custom items.

 

REFUND PAYMENTS & TIMELINE

CUSTOM OR PERSONALISED ITEMS + NON-CUSTOM ITEMS

All claims are reviewed individually. Once our team has reviewed and approved, we will move forward with the return process.

  • Original Payment Method: Approved refunds will be processed back to the original payment method (Credit/Debit Card) used at checkout.

  • Timeline: Please allow 5–10 business days for the credit to appear on your bank statement, depending on your card issuer.

REFUNDS AFTER ARTWORK HAS BEEN PROVIDED TO YOU

Should you cancel or have your order refunded after you have received artwork/ design proof of your order; the following administration fees will be held for completion & time spent on creating the artwork your item:

ADMINISTRATION FEES

Items value $30.00 and under - $7.00 AUD
Items value $30.01 to $50.00 - $10.00 AUD
Items value $50.01 to $150.00- $20.00 AUD
Items value $150.01 and upwards - $40.00 AUD

WRONG ITEM RECEIVED

Please contact us immediately via email if you have received the wrong item. We will walk you through the process to return the item and have the correct item resent to you.

DISCOUNTED ITEMS

Discounted and sale items are final and cannot be refunded, returned or exchanged. This is for both standard product/items & custom, personalised & made-to-order items.

DAMAGE DURING TRANSIT

Please contact us immediately via email with a photo of the product and the packaging box damage. We will then walk you through the process to return the item and have a replacement item resent to you.

Updated: 13 FEBRUARY 2026